Refund policy
Return and Refund Policy
Thank you for choosing our personalized leather products. We strive to ensure your satisfaction with every purchase. Please read the following return and refund policy carefully:
1. Personalized Items:
Due to the unique nature of personalized products, we are unable to accept returns or exchanges unless there is a manufacturing defect or an error on our part.
2. Manufacturing Defects or Errors:
If your personalized item arrives with a manufacturing defect or an error on our end, please contact us within 3 to 7 days of receiving your order.
3. Returns Process:
To initiate a return for a defective or incorrect item, please contact our customer service at [customer service email/phone] and provide your order number, a description of the issue, and clear photos.
4. Refund or Replacement:
Upon verification of the defect or error, we will either provide a full refund or send a replacement item at no additional cost, as per your preference.
5. Non-Defective Personalized Items:
Unfortunately, we cannot accept returns for personalized items without defects. Please double-check all personalization details before placing your order.
6. Order Cancellation:
Orders for personalized items cannot be cancelled once they have entered production. Please review your order carefully before confirming the purchase.
7. Shipping Costs:
We do not refund shipping costs unless the return is due to a manufacturing defect or an error on our part.
8. Refund Processing Time:
Refunds will be processed within 7 days after approval and will be credited to the original payment method.
Contact Information:
For any questions or concerns regarding returns and refunds, please reach out to our customer service at [customer service email/phone].
Thank you for understanding our personalized leather products return and refund policy. Your satisfaction is our priority.
Nurul Gifts
contact no - 9716777686
Email id - nurulgifts@gmail.com
Thank you for choosing our personalized leather products. We strive to ensure your satisfaction with every purchase. Please read the following return and refund policy carefully:
1. Personalized Items:
Due to the unique nature of personalized products, we are unable to accept returns or exchanges unless there is a manufacturing defect or an error on our part.
2. Manufacturing Defects or Errors:
If your personalized item arrives with a manufacturing defect or an error on our end, please contact us within 3 to 7 days of receiving your order.
3. Returns Process:
To initiate a return for a defective or incorrect item, please contact our customer service at [customer service email/phone] and provide your order number, a description of the issue, and clear photos.
4. Refund or Replacement:
Upon verification of the defect or error, we will either provide a full refund or send a replacement item at no additional cost, as per your preference.
5. Non-Defective Personalized Items:
Unfortunately, we cannot accept returns for personalized items without defects. Please double-check all personalization details before placing your order.
6. Order Cancellation:
Orders for personalized items cannot be cancelled once they have entered production. Please review your order carefully before confirming the purchase.
7. Shipping Costs:
We do not refund shipping costs unless the return is due to a manufacturing defect or an error on our part.
8. Refund Processing Time:
Refunds will be processed within 7 days after approval and will be credited to the original payment method.
Contact Information:
For any questions or concerns regarding returns and refunds, please reach out to our customer service at [customer service email/phone].
Thank you for understanding our personalized leather products return and refund policy. Your satisfaction is our priority.
Nurul Gifts
contact no - 9716777686
Email id - nurulgifts@gmail.com